Information

Ordering Information:  This web page is designed to facilitate your shopping experience.  We utilize PayPal for our Shopping Cart, and financial handling.  One needs to belong to PayPal in order to use the shopping cart.  This is free of charge, and all information requested by PayPal is held by PayPal in strict confidence.  They have an excellent security record.  In the event our customers do not want a 3rd party (PayPal) to handle their financial transaction, we accept PHONE ORDERS.   Feel free to call us at 866-540-4847 (Toll Free).  If there is no answer, just leave us a brief message, along with your phone number, and we will call you back as soon as we can.  In the event you do not have a credit card, or do not want anyone to have your credit card information, we have a order form on the web site that can be printed out, and mailed to us.

Shipping Information:  All orders will generally be shipped on the next business day after order receipt.  Orders received on Friday's and Saturdays will generally be shipped on Mondays.  Special orders, such as re-sizes, engravings, and custom made orders take approximately 10 to 14 days to complete, so please allow approximately 2 -3 weeks for delivery.  Custom made jewelry items can take up to 2-3 weeks to complete, and will ship directly from our jeweler upon completion.  Items under $50.00 will generally be mailed by First Class or Priority US Mail.  We generally use their Delivery Confirmation service, to provide tracking information on shipments.  Items over $50.00 may be shipped UPS Ground.  Two day, or overnight delivery is available.  Accommodations can be made by telephone, or by dropping us an e-mail. 

Recovery-Gifts.net sells a variety of items, from relatively inexpensive to relatively expensive, and from light weight items to somewhat heavy items. It costs far more to mail or ship a $20.00 sweatshirt, than it does a $20.00 item of jewelry.  Likewise, we would not want to send a lightweight expensive piece of jewelry at a very low shipping rate.  The PayPal shopping cart can be configured to calculate shipping charges based on a percentage of sales, or by weight.  However, we have found that, neither method alone, works well for our site.  Short of paying for a very expensive computer programmer to construct a shopping cart for us, we have to use either the percentage of sales method, or the weight method.  Since the beginning of Recovery-Gifts.net, we have utilized the "Percentage of Sales" method to calculate shipping.  This allows us to pre-define a set of price ranges, and set postage rates for each of the five ranges.  PayPal's shopping card does have the ability to override the default shipping value, so more realistic shipping values are inserted for the heavier items (clothing, books, etc) offered on this site.  However, when customers order more than one heavier item, the shopping cart adds those higher costs, producing higher than usual shipping costs.  We monitor all orders, and make refunds whenever customers have been charged higher than acceptable shipping costs. 

We are looking for a shopping cart that can better suit our needs, and the needs of our customers.  In addition, we are trying to get to a shopping cart that can accept credit cards directly on the cart, while still accepting PayPal, for those customers who like to use it.  We do apologize for any inconvenience this arrangement may cause, and encourage any customer to contact us if they have any questions or concerns.

International Customers:  We recently opened our site up to international sales.  We welcome the opportunity to serve our recovering friends in far off places.  At the present time, orders are accepted from Canada, Mexico, Europe, Iceland, Greenland, Australia and New Zealand.  Of course shipping to distant lands is much more expensive than shipping within the continental US.  For small, light weight items, the costs are not too much, but for heavier items (clothing, books, etc) shipping can be more expensive then the items cost.  As our shopping cart is based on a percentage of sales (see above), it is not possible at this time to institute an international shipping structure based on weight.  We ask our international friends to limit their purchases to lighter items, such as jewelry, medallions (small quantities), stickers, etc.  Orders for heavier items are subject to rejection and refund, should shipping charges be excessive.  I apologize for any inconvenience this policy may cause.  All items are shipped mailed by First Class US Mail, and can take 1-2 weeks for delivery.  Tracking on First Class US Mail would be too cost prohibitive, so none is offered.  No refunds can be made for non-delivered items. 

 Refund Policy:   Recovery-Gifts.net recognizes that it sometimes may be difficult picking out a treasured item from a series of pictures.  Therefore, our refund policy is relatively liberal.  We will refund the complete purchase price of any item purchased, provided it is returned to us in it's original condition, within two (2) weeks of purchase.  Exceptions to this policy are for custom made, engraved, and or resized items.  There can be no refunds for those items. 

Vendor Policy:  We welcome inquiries from recovery related vendors, especially those who hand craft recovery items.  Please contact us if you are seeking a marketing outlet.

Contact Information:  Recovery-Gifts.net is a home based business on the Eastern Shore of Maryland.  You may contact us in a variety of ways:

Toll Free Telephone:  (866) 540-4847

E-Mail Address:  sales@recovery-gifts.net

Fax Number:  (410) 774-0219

Mailing Address:  120 Maple Dr., Berlin, MD. 21811

Please feel free to contact us with any questions, concerns, or suggestions for what you would like to see on our site, or for any changes you would like to see.  We are open to suggestions.

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