Information

Ordering Information:  This web page is designed to facilitate your shopping experience.  We utilize PayPal for our Shopping Cart, and financial handling.  One needs to belong to PayPal in order to use the shopping cart.  This is free of charge, and all information requested by PayPal is held by PayPal in strict confidence.  They have an excellent security record.  In the event our customers do not want a 3rd party (PayPal) to handle their financial transaction, we accept PHONE ORDERS.   Feel free to call us at 866-540-4847 (Toll Free).  If there is no answer, just leave us a brief message, along with your phone number, and we will call you back as soon as we can.  In the event you do not have a credit card, or do not want anyone to have your credit card information, we have a order form on the web site that can be printed out, and mailed to us.

Shipping Information:  All orders will generally be shipped on the next business day after order receipt.  Orders received on Friday's and Saturdays will generally be shipped on Mondays.  Special orders, such as re-sizes, engravings, and custom made orders take approximately 10 to 14 days to complete, so please allow approximately 2 -3 weeks for delivery.  Custom made jewelry items can take up to 2-3 weeks to complete, and will ship directly from our jeweler upon completion.  Items under $50.00 will generally be mailed by First Class or Priority US Mail.  We generally use their Delivery Confirmation service, to provide tracking information on shipments.  Items over $50.00 may be shipped UPS Ground.  Two day, or overnight delivery is available.  Accommodations can be made by telephone, or by dropping us an e-mail. 

Refund Policy:   Recovery-Gifts.net recognizes that it sometimes may be difficult picking out a treasured item from a series of pictures.  Therefore, our refund policy is relatively liberal.  We will refund the complete purchase price of any item purchased, provided it is returned to us in it's original condition, within two (2) weeks of purchase.  Exceptions to this policy are for custom made, engraved, and or resized items.  There can be no refunds for those items. 

Vendor Policy:  We welcome inquiries from recovery related vendors, especially those who hand craft recovery items.  Please contact us if you are seeking a marketing outlet.

Contact Information:  Recovery-Gifts.net is a home based business on the Eastern Shore of Maryland.  You may contact us in a variety of ways:

Toll Free Telephone:  (866) 540-4847

E-Mail Address:  sales@recovery-gifts.net

Fax Number:  (410) 774-0219

Mailing Address:  120 Maple Dr., Berlin, MD. 21811

Please feel free to contact us with any questions, concerns, or suggestions for what you would like to see on our site, or for any changes you would like to see.  We are open to suggestions.